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Why? Because the call center model is a perfect storm of inefficiency: • High cost, low value-add: Average U.S. call center agent wage is ~$38k. Add training, turnover (30–45% annually), and management overhead… the true cost per seat is easily $60k+. • Customer experience is broken: Long waits, scripted answers,
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We’ve been here before. The dot-com bubble. Social media “revolutions.” Crypto and web3. Same playbook: • Hype attracts capital. • Capital attracts consultants. • Consultants attract grifters. • Then the floor falls out. AI isn’t special, it’s just next in line. Signs are everywhere: • PE firms bragging about “AI initiatives” that
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The old model was deceptively simple: • Load up on cheap debt. • Buy a business at 8x, sell it at 12x. • Slap on a board of grey-haired ex-CEOs. • Add a 100-day plan, mostly cost-cutting and vague “strategic priorities.” • Hope the market bails you out with multiple expansion. That model worked. And
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Not because the people aren’t smart. Not because they don’t want to help. But because they’ve been designed to observe, not build. Most boards in private equity aren’t boards. They’re quarterly compliance checks with catered sandwiches. You get the same format every time: - 100-page
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I’d start with the people who actually do the work: - Operators buried in integration plans - Founders trying to scale without getting fired - Growth-stage CEOs caught between board slides and bank covenants - The associate who just got asked to “benchmark CAC across the portfolio” by 9am
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Every PE-backed company is “undergoing a transformation.” It’s become the universal excuse for underperformance: “We’re not hitting plan... but we are transforming!” Let’s decode what that usually means: – Hired a CFO who finally built a budget – Fired the founder (again) – Finance moved from Excel v95 to NetSuite
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I’d start with buyers. And I definitely wouldn’t copy what exists today, because the current SMB brokerage landscape is terrible. Let’s be honest: The average business broker today is either: — A retired accountant who thinks they understand dealmaking because they did a few taxes — An attorney who’
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AI is already writing emails, building decks, writing copy, designing ads, optimising media… and it’s only getting better. What used to be a 15-person team doing grunt work across SEO, SEM, cold outreach, and reporting? Now it’s a prompt and a feedback loop. But the interesting bit isn’
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There’s a whole ecosystem now built on one promise: “You can buy a business with no money down and become financially free in 12 months.” It sounds like M&A. It looks like private equity. But it behaves like a multi-level marketing scheme. Because here’s what’s
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If even three of these sound familiar, congratulations: You’re funding someone else’s lifestyle while your growth flatlines. Let’s begin: 1. They lock you into long-term contracts If they were confident in their work, you wouldn’t need handcuffs. 2. They control your ad accounts, website, and analytics
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If I could only fix one thing in a home services business, it wouldn’t be sales. It would be the lead funnel. Because the best home services businesses aren’t just good at closing, they’re built like lead conversion machines. Full-funnel, operationally disciplined, and margin-obsessed. We mapped the
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Here’s the dirty secret of private equity: Most firms don’t actually know how they’re going to exit a deal when they buy it. Oh sure, they’ve got some ideas. “Maybe a strategic will pick it up.” “Could be a tuck-in for a bigger platform.” “Or maybe